Conflict management in Berlin & Brandenburg
Mediation & conflict moderation – for teams & managers
- Are misunderstandings costing you and your team time and nerves?
- Conflicts affect motivation, cooperation and enjoyment of work?
- Absenteeism, tensions and declining employee loyalty are the result?
There are opportunities in conflicts
Conflicts are not just disruptions – they also offer opportunities. When team discussions or traditional workshops are no longer enough, professional conflict management through mediation or conflict moderation can make all the difference. In a confidential setting – at your premises, at my office in Berlin-Zehlendorf or online – I will help you to resolve tensions, change perspectives and develop sustainable solutions – individually, respectfully and constructively.
I support you in a wide variety of contexts – whether in companies, research institutes, law firms, clinics, daycare centers, NGOs or social institutions. I work in a solution-oriented manner and with an eye for systemic contexts, also interculturally if desired.
Even in highly escalated situations, I will lead the discussion and, if necessary, work with you to develop suitable steps for team development and prevention, e.g. by promoting a culture of feedback.
Please contact me – by e-mail or telephone. We will clarify your questions in a non-binding consultation. I look forward to getting to know you and accompanying you on your journey.
Swetlana Kostadinowa-Rohde Tel: +49 179 768 21 60
Examples of conflicts in the workplace
Conflicts in everyday working life are human – wherever different points of view and needs clash. If they remain unspoken, they put a strain on collaboration and cooperation. Professional conflict management makes sense here.
Typical examples from the world of work – often related to “our blind spots”:
- Unclear roles & responsibilities: Who does what – and who doesn’t? Lack of clarity quickly leads to frustration.
- Communication problems: Misunderstandings, a lack of feedback or a sharp tone undermine trust.
- Unevenly distributed workload: If individuals feel permanently overwhelmed, tensions arise in the team.
- Management behavior: Employees do not feel listened to or sufficiently supported.
- Conflicting values: Different ideas of reliability, speed or responsibility lead to friction.
- Hidden tensions: It is not talked about openly, but the climate is noticeably strained.
- Changes in the company: New structures or managers trigger uncertainty or resistance.
- Cultural differences: Different communication styles can lead to misunderstandings.
Conflicts cost energy – and they hold potential for development
I would be happy to support you and your team in resolving tensions and creating a trusting working relationship.
I have been offering conflict management in Berlin and Brandenburg for almost 20 years – professionally, sensitively and solution-oriented. Depending on your needs, I work in person or online. In addition to my own room in Steglitz-Zehlendorf, I also have access to the premises of colleagues in other districts, such as Tempelhof-Schöneberg, Charlottenburg-Wilmersdorf, Friedrichshain-Kreuzberg, Mitte, Prenzlauer Berg, Neukölln, Pankow or Treptow-Köpenick, for personal meetings. This allows us to flexibly select a suitable location for our collaboration – either close to you or directly on your premises.
A concrete example: value conflicts
Values are reflected in our behavior, in our communication – and in the way we work together. They shape every corporate culture, but are often difficult to grasp. They become particularly tangible when tensions arise.
For example, when responsibility is perceived as control or trust turns into blind trust:
It takes a trusting framework and time to agree on common values – openly, respectfully and solution-oriented.
In mediation or conflict moderation, the team can work out together what is important to them and how these values can be practiced in everyday life. This turns a conflict into a development step. I have been supporting teams and managers for many years – even in highly escalated situations and intercultural contexts. I am always touched anew when understanding is achieved, all parties involved save face – and viable solutions are found.
Basic information on mediation and conflict moderation
Phase 1: Introduction and rules of conduct
At the beginning, the mediator provides information about the mediation process. Common rules of conduct such as “let each other finish speaking”, “no insults” and “listen carefully” are discussed. The mediator ensures a structured process and offers helpful interventions. A mediation contract can record the agreements.
Phase 2: Collecting issues
The mediator collects all of the parties’ conflict issues, e.g. on a flipchart. While the parties present their points of view, the mediator makes sure that everyone has enough time to listen and ask questions in order to cover all relevant topics.
Phase 3: Interests and needs
The aim of this phase is to understand the underlying needs, feelings and interests. The mediator helps to clarify misunderstandings and encourages direct communication. If necessary, individual discussions can take place to deepen the clarification.
Phase 4: Finding a solution
The mediants work together to develop proposed solutions. These are collected, discussed and evaluated in terms of their feasibility. The aim is to find a solution that all parties agree with.
Phase 5: Final agreement
At the end, there is a written agreement that is signed by all parties. If necessary, this can be checked or formulated by lawyers.
Conflict moderation is a structured process for resolving tensions in a work context. It combines systemic consulting with moderation elements and is based on the principle of impartiality – all parties involved are heard equally and taken seriously.
In addition to the structured process, mediation lives above all from its basic principles. They create trust, security and clarity for all parties involved:
1. confidentiality
Everything that is discussed in mediation remains confidential. The mediator and the parties involved undertake to maintain confidentiality.
2. voluntariness
Participation is voluntary – as is the right to end mediation at any time. The focus is on personal responsibility.
3. neutrality
The mediator remains impartial – he supports the process but does not take a position on the content.
4. personal responsibility
The parties to the conflict find their own solutions – the mediator accompanies them in the process without imposing guidelines.
5. transparency
Viable solutions can only be found if everyone is well informed.
6. openness to results
Mediation is not a process with fixed results – but a space in which new paths can emerge.
Conflict moderation is a structured process for resolving tensions in a work context. It combines systemic consulting with moderation elements and is based on the principle of impartiality – all parties involved are heard equally and taken seriously.
The aim is to clarify relationships, understand conflicts and develop viable solutions together on this basis.
Typical fields of application:
- Conflicts between two people (e.g. manager & employee)
- Team conflicts
- Tensions between different hierarchical levels (e.g. managers & employees)
Ideally, all participants take part voluntarily. In some cases – e.g. as part of an employment relationship – participation may also be mandatory.
My attitude
Accompanying at eye level
I work with people from very different fields of work – from managers, board members and teams to employees in corporations, medical practices, daycare centers, law firms, IT companies, NGOs and museums. Despite all the differences, the interpersonal issues are often similar – and are very familiar to me thanks to my many years of experience.
I am convinced that you already have the solutions within you. I support you in reactivating your resources and developing your individual or collective potential.
My attitude and actions are characterized by values such as trust, openness, humour, reliability and structure.
Quality assurance
Good consulting requires continuous self-reflection
In order to maintain the quality of my work at a high level, I regularly take advantage of supervision myself. Here I reflect on my consulting processes in a professional and collegial setting – be it in my work with teams, executives, management or board members.
Supervision is of course anonymous and confidential to ensure the protection of my clients. The exchange with experienced colleagues not only strengthens my professional attitude, but also ensures that I can offer you reflective and responsible support.
Online format
Coaching – wherever you are
Sometimes it’s better not to meet in person – and that’s not a disadvantage: trusting and focused conversations can also be held online. Whether from home or another location of your choice – set yourself up so that you are undisturbed for the duration of the call.
We will arrange the appointment in advance by telephone or e-mail. You will then receive a free link (e.g. via Zoom) with which you can easily enter my virtual waiting room. All you need is a stable Internet connection and a camera. If you prefer a different platform, this is of course also possible.
Important to know: The online format is just as effective as a face-to-face meeting – what counts is the connection in the conversation, not the location.
Confidentiality
More than a rule – it’s an attitude
Online or on site: Absolute confidentiality applies to coaching, mediation and supervision. Everything that is discussed remains in a protected space.
M. V., Manager and Dentist in a Dental Practice
Ms. Kostadinowa-Rohde very quickly succeeded in strengthening us as a management team in structured coaching sessions and her professional feedback helped us a lot in the further development of our management style, the structure in our practice and also in holding team meetings to discuss current issues in order to avoid new conflicts.
Dr. P. B., Lecturer and Head of Department at a Berlin University
With a great deal of commitment, classic and unconventional training methods, she was able to sensitize the colleagues in our workshop “Team building through feedback”. For teachers, receiving personal feedback in a group of colleagues is an unusual situation. With her professional moderation and a great deal of sensitivity, she mastered this excellently and led the workshop to a "tangible" result in the form of feedback rules that we developed together with her. The result will accompany the colleagues in the department in their future work.
Dr. M. B., Engineer/Managing Director of a Company in the Aviation Industry
With her background in mediation and coaching and her skills as an intercultural trainer, she was able to guide the German-English team through the workshops. In linguistically very difficult situations and in heated discussions, she was able to contribute significantly to the success of the workshops through simultaneous interpreting. Ms. Kostadinowa impressed and inspired my colleagues and me with her engaging, people-oriented manner, her humor and her strong personality.
G. V., Dental Practice Manager
Both the team and my partner and I have come to know and appreciate Ms. Kostadinowa-Rohde's warm-hearted manner, her humor and her structured leadership. She asks smart questions, picks up when things get very emotional, shows ways forward when one or the other is stuck in a mental dead end, is always empathetic and patient and continuously gives appreciative and helpful feedback. We all felt strengthened and understood by working with her. Her working style has also deepened the understanding between us and promoted cohesion. My partner and I now have a strong and motivated team that we enjoy working with every day.
S. K., Coffee Import Company Manager
I was given lots of energy and positive tips and left each session with lots of feedback and inspiration. Ms. Kostadinowa-Rohde takes on the personal story - in her manager coaching sessions - and thus deals specifically with the individual professional situation. I always came away from a session feeling stronger and knowing that I could count on honest feedback from Ms. Kostadinowa-Rohde. Thank you for your great support in my day-to-day work!
A. S., Remedial Teacher, Assisted Individual Living for Mentally Ill People
I met a woman who touched me with her authenticity, sensitivity and high level of professionalism. In the team supervision sessions, Ms. Kostadinowa-Rohde ensures a balance between extroverted and introverted participants. I am particularly impressed by her sensitive attention to the words that are spoken and, above all, to the words that are not spoken. Recognizing the issues without judgment, with a clear focus on solutions, without losing the naturalness, I clearly name as an outstanding strength. I am grateful that Ms. Kostadinowa-Rohde makes the world more understanding, clearer, happier and lighter. I wish Mrs. Kostadinowa-Rohde much health, strength and joy to continue to bring her great work into the world.
T. S., Dental Practice Manager
I had a team coaching session with my practice team and Ms. Kostadinowa over several sessions. The reason for this was to gain understanding for my colleagues and to achieve better cooperation in a growing team. Even though the team was a little skeptical at first about what to expect, Ms. Kostadinowa quickly won everyone over. Through several exercises and team tasks, we were able to grow together better and address problems openly. Even though everything is a process and takes time, it was helpful and also very informative for me as a manager. I can only recommend it to any manager who wants to grow together with their team. The employees were also able to learn something new, whether for their work or how to deal better with conflicts in their private lives in future.
C. S., IT Company Executive
Ms. Kostadinowa supported us in a complex process very competently, sensitively and with a lot of patience and thus contributed significantly to team improvements on various levels. I can recommend you and your skills!
J. S., Head of Daycare Center
We worked as a team with Ms. Kostadinowa-Rohde and it cleared up a lot of things and brought them to the surface, so that we now have a much better team atmosphere. I would work with her again at any time.
F. M., Research Center Manager
Ms. Kostadinowa has been accompanying my team and me as a conflict moderator and management coach for several years - whether in times of crisis due to Corona or when changes in the team, change processes, etc. have led to tensions in the team. She works with us primarily with the entire team, but sometimes also in pairs or in individual sessions - both in person and online.
We are more than satisfied with her performance and look forward to further discussions with her. Thank you very much for your support.